Okano offers a limited product warranty (the “Limited Warranty”) to certain End Users (defined below) of Qualifying Products (defined below). The Limited Warranty gives End Users specific legal rights, and establishes Okano’s responsibility in connection with defective equipment, subject to the terms and conditions of the Limited Warranty and to laws, regulations, and other rules and requirements as may apply from country-to-country and from state-to-state (or other applicable jurisdiction). Notwithstanding the general provisions of this Paragraph 10, the terms of the Limited Warranty are subject to the other terms and conditions set forth in the TSA, including, without limitation, those set forth in Paragraphs 11 through 13 below.
Who may use the Limited Warranty?
Okano extends the Limited Warranty only to the consumer using a Qualifying Product for its intended purpose under normal conditions who either (a) originally purchased the Qualifying Product in a new and unused condition through the Site or from an authorized Okano retailer or reseller or (b) received the Qualifying Product as a gift in a new and unused condition from a person who satisfies clause (a) (in each case, an “End User”). The Limited Warranty does not extend to any subsequent owner or other transferee of any Product.
What does the Limited Warranty cover?
Okano warrants to each End User that its Qualifying Products will be free of defects in material and workmanship during the Warranty Period (defined below). “Qualifying Products” means Okano-manufactured golf club components (e.g., club head) owned by an End User and not disqualified by the other terms and conditions of the Limited Warranty.
What does the Limited Warranty not cover?
The Limited Warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow any provided written instructions or to perform any preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond Okano’s control. Without limiting the foregoing, the Limited Warranty will be void if an otherwise Qualifying Product is ever subjected to abuse, misuse, neglect, negligence, accident, improper testing, improper installation, improper storage, improper handling, abnormal physical stress, abnormal environmental conditions, or use contrary to any written instructions issued by Okano.
The Limited Warranty does not cover any products manufactured by a third party, even if such products are contained in or incorporated into finished products also containing or incorporating Okano-manufactured golf club components or if such products are attached to or packaged together with Okano-manufactured golf club components. For the avoidance of doubt, Okano makes no representations or warranties regarding any third party products.
What is the period of coverage?
The Limited Warranty starts on the date of original purchase by a person who satisfies clause (a) of the definition of End User and lasts for two (2) years (the “Warranty Period”). The Warranty Period is not extended by a gift to a person who satisfies clause (b) of the definition of End User, or if Okano repairs or replaces a Qualifying Product.
What are your remedies under the Limited Warranty?
With respect to any defective Qualifying Product during the Warranty Period, Okano will, in its sole discretion, either (a) repair or replace such Qualifying Product (or the defective part) free of charge or (b) credit or refund the purchase price actually paid for such Qualifying Product (exclusive of any taxes, fees, levies, tariffs, or similar charges). In the event that Okano elects to replace such Qualifying Product (or the defective part), Okano, in its sole discretion, may replace such Qualifying Product (or the defective part) with a new or refurbished product (or part).
How do you obtain warranty service?
To obtain warranty service during the Warranty Period, an End User must call the Okano Warranty Department at 81-03-GO-Okano (81)03-5809-1285.
If an End User’s Qualifying Products are covered by the Limited Warranty, the End User will be issued a Defective Merchandise Authorization Number. Once issued a Defective Merchandise Authorization Number, the End User must ship the Qualifying Product to Okano at the following address:
Okano Golf LP
Attn: Warranty Department
701-5-23 Hirai
Edogawa Ward Tokyo Japan.
